q89 Terms and Conditions

1 Acceptance of Terms

By accessing or using the q89 platform — whether through the website at q89.wine, the Android app, or any other interface provided by q89 — you confirm that you have read, understood and agreed to these Terms and Conditions in full. This agreement takes effect the moment you first access q89, regardless of whether you have completed account registration.

If you are accessing q89 on behalf of any third party, you represent that you have authority to bind that party to these terms. These terms apply alongside our Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and q89.

q89 reserves the right to update these terms at any time. Continued use of the platform after any update constitutes acceptance of the revised terms. We will always display the date of the most recent update at the top of this page.

2 Eligibility

To register for and use a q89 account, you must meet all of the following requirements:

• You must be at least 18 years of age. q89 does not permit access to minors under any circumstances.
• You must be accessing q89 for your own personal entertainment. Corporate or commercial accounts are not permitted without prior written approval from q89.
• You must not be registered as a self-excluded player on q89 or have an account that was previously closed or suspended by q89.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to you.
• Only one account per person is permitted. Duplicate accounts will be suspended and any balances may be forfeited.

3 Account Registration

To access betting, casino and live casino features on q89, you must create a registered account. During registration, you are required to provide accurate, complete and up-to-date information. Providing false details is a violation of these terms and may result in immediate account suspension.

You are solely responsible for maintaining the confidentiality of your login credentials — your username and password. You must not share your account access with any other person. q89 will treat all activity on your account as authorised by you unless you notify us promptly that your account has been accessed without your permission.

• Use a strong, unique password for your q89 account and do not reuse it on other platforms.
• If you suspect unauthorised access to your account, contact q89 support immediately via live chat.
• Account details — including registered mobile number and payment methods — can only be changed through the official account settings process with identity verification.
• q89 may require identity verification (KYC) at any stage, including before processing withdrawals. You agree to provide any documentation reasonably requested.

q89 accounts are for personal use only. Selling, transferring or assigning your account to another person is strictly prohibited and will result in permanent closure of the account.

4 Deposits & Payments

q89 operates entirely in Pakistani Rupees (PKR). All deposits, withdrawals and account balances are denominated in PKR. There is no currency conversion required for Pakistani players using standard supported payment methods.

Accepted deposit methods currently include:

• JazzCash — mobile wallet deposits via registered JazzCash number
• Easypaisa — mobile wallet deposits via registered Easypaisa account
• Raast — instant bank-to-bank PKR transfers via the Raast system
• Bank Transfer — direct PKR transfer from your bank account
• Debit / Credit Cards — where supported by your card issuer
• Mobile Wallets — additional mobile wallet options as available

Deposits are credited to your q89 balance once the payment is confirmed by the payment provider. Processing times vary by method — JazzCash and Easypaisa deposits are typically near-instant, while bank transfers may take longer depending on the sending bank.

You must only deposit funds from payment accounts that are registered in your own name. Deposits made from third-party accounts may be reversed and your account may be suspended pending investigation. q89 will not be liable for any delays caused by your payment provider.

5 Withdrawals

You may request a withdrawal of your available PKR balance at any time, subject to the conditions outlined below. q89 processes withdrawal requests promptly — we do not impose arbitrary delays on standard withdrawal requests from verified accounts.

• Withdrawals are processed to the same payment method used for your most recent deposit, or to a verified payment account registered in your name.
• JazzCash and Easypaisa withdrawals are typically processed same-day during business hours. Bank transfers may take additional time depending on the receiving institution.
• Withdrawal requests may be subject to identity verification. If your account has not been fully verified, you may be required to provide documentation before the withdrawal is processed.
• Minimum and maximum withdrawal limits apply. These are displayed in the withdrawal section of your account.
• Any active bonus wagering requirements must be met before eligible withdrawal of bonus-derived funds. Withdrawal of a deposit is generally not restricted by bonus terms unless a deposit bonus was accepted.

q89 reserves the right to delay or decline a withdrawal request if there is reasonable suspicion of fraud, money laundering, breach of these terms, or if verification requirements have not been satisfied. In such cases, q89 will contact you to resolve the matter as quickly as possible.

6 Bonuses & Promotions

q89 offers bonuses and promotions to both new and existing players from time to time. All bonuses are subject to specific terms that will be displayed clearly when the bonus is offered. The general rules below apply to all q89 bonuses unless a specific promotion's terms state otherwise:

• Wagering Requirements: Most bonuses carry a wagering requirement — a multiplier applied to the bonus amount (or bonus plus deposit) that must be completed before bonus-derived winnings can be withdrawn. The applicable wagering requirement will always be stated clearly in the promotion terms.
• One Bonus at a Time: Only one bonus may be active on your account at any time unless a promotion explicitly permits stacking.
• No Abuse: Bonuses are intended for genuine entertainment. Using multiple accounts, exploiting promotional terms, or any form of bonus abuse will result in bonus cancellation and may lead to account suspension.
• Expiry: Bonuses and any associated free spins expire within the timeframe specified in the promotion. Expired bonuses and any winnings generated after expiry will be removed from your account.
• Game Restrictions: Some bonuses may only be used on specific games or game categories. Check individual promotion terms for eligible games.

q89 reserves the right to modify, withdraw or cancel any bonus or promotion at any time without prior notice. If a bonus is cancelled while wagering is in progress, any remaining bonus balance will be removed but real-money balance will be unaffected.

7 Betting & Gaming Rules

All bets placed on q89 — whether on cricket, PSL, T20 internationals, football, esports or any other sport, and whether in the live casino, slot games or other casino products — are subject to the following general rules:

• Bets are final once confirmed. q89 does not accept requests to cancel or modify a bet after it has been accepted by the system.
• Odds displayed at the time a bet is placed are the odds that will apply to that bet, subject to any void or correction rules applicable to the market.
• q89 reserves the right to void bets in circumstances where an obvious pricing error has occurred, where match-fixing or irregular activity is suspected, or where a bet cannot be settled due to incomplete or cancelled events.
• In-play betting markets may be suspended at any time at q89's discretion — for example, during key moments of a cricket match. Bets accepted prior to suspension will stand.
• Slot games and casino products use certified Random Number Generator (RNG) technology. Game outcomes are determined randomly and q89 does not control individual game results.
• Minimum and maximum stake limits apply to all betting and gaming products. These are displayed within each game or market.

In the event of a dispute regarding the settlement of a bet or game outcome, q89's records will be considered the definitive source. You may contact our support team via live chat to raise a dispute, and q89 will investigate and respond within a reasonable timeframe.

8 Prohibited Conduct

The following activities are strictly prohibited on q89. Engaging in any of these behaviours may result in immediate account suspension, forfeiture of balances and reporting to relevant authorities where required:

• Opening more than one account per person, whether under the same or different personal details.
• Using automated software, bots, scripts or any other tool to place bets, access games or interact with the platform in a non-human manner.
• Exploiting software errors, glitches or loopholes to gain an unfair advantage. Any winnings generated through exploitation of a technical error are void.
• Colluding with other players in poker, live casino or any other multi-player game format.
• Using q89 for any money laundering, fraud or financial crime activity. q89 monitors transactions and cooperates fully with relevant investigations.
• Providing false identity or payment information during registration or verification.
• Attempting to access another player's account or q89's internal systems without authorisation.
• Using q89 for any purpose other than genuine personal entertainment.

9 Responsible Gaming

q89 is committed to providing a safe and enjoyable gaming environment. We believe gaming should always be entertainment — something you do within your means and on your own terms. The following tools are available to every registered player:

• Deposit Limits: Set daily, weekly or monthly PKR deposit limits from your account settings. Limits take effect immediately when reduced and require a cooling-off period to increase.
• Session Time Reminders: Set alerts that notify you when you have been playing for a specified period of time.
• Cooling-Off Periods: Take a short break from q89 for a defined period — 24 hours, 7 days or 30 days — without permanent account closure.
• Self-Exclusion: If you feel your gaming is becoming problematic, you can self-exclude your account for an extended period. During self-exclusion, you will not be able to log in or receive promotional communications.

All responsible gaming tools are accessible directly from your account settings — you do not need to contact support to set a deposit limit or take a break. For more detailed guidance on managing your gaming activity, visit our Responsible Gaming page.

q89 does not make any claims about government licensing or official regulatory backing. We do not encourage anyone to gamble beyond their means. Gaming on q89 is strictly for adults aged 18 and above.

10 Privacy & Data

q89 collects and processes personal information in connection with account registration, identity verification, payment processing and platform operation. Your personal data is handled in accordance with our Privacy Policy, which forms part of this agreement.

• Your data will never be sold to third parties for marketing purposes.
• Payment information is processed through secure, encrypted channels. q89 does not store full card numbers on its servers.
• q89 may share information with payment processors, identity verification services and regulatory bodies where required by law or as part of fraud prevention operations.
• You have the right to request a copy of the personal data q89 holds about you by contacting the support team.

11 Account Termination

Either you or q89 may close an account at any time. The process and consequences depend on the reason for closure:

• Voluntary Closure: You may request account closure at any time by contacting q89 support via live chat. Any verified real-money balance will be refunded to your registered payment method after standard verification checks.
• Closure by q89: q89 may close or suspend an account without prior notice if there is evidence of a breach of these terms, fraud, prohibited conduct or if required to do so for security or legal reasons.
• Self-Exclusion Closure: Accounts closed through the self-exclusion process will not be reopened until the exclusion period has fully elapsed and you have made a formal request with appropriate identity verification.

Upon termination of an account in good standing, any real-money PKR balance will be returned to you. Bonus balances and winnings generated from bonuses that have not met wagering requirements will not be returned. q89 reserves the right to withhold funds pending investigation where there is reasonable suspicion of fraudulent activity.

12 Limitation of Liability

q89 provides its platform on an "as available" basis. While we make every effort to keep the platform running smoothly, we cannot guarantee uninterrupted access at all times. q89 will not be liable for:

• Any losses arising from temporary unavailability of the platform due to maintenance, technical issues or circumstances outside our control.
• Losses resulting from a player's failure to comply with these terms.
• Delays caused by third-party payment providers, including JazzCash, Easypaisa or banking institutions.
• Any indirect, consequential or special damages arising from use of the q89 platform.
• Losses arising from unauthorised access to your account where you have failed to protect your login credentials.

q89's total liability to you in connection with any claim related to use of the platform will not exceed the total amount deposited by you in the 30 days preceding the event giving rise to the claim. This limitation applies to the fullest extent permitted under applicable law.

13 Amendments to These Terms

q89 may update these Terms and Conditions at any time. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly. For significant changes that materially affect your rights or obligations, q89 will make reasonable efforts to notify registered players — for example through a notification within the platform or app.

Your continued use of q89 after any amendment constitutes your acceptance of the revised terms. If you do not agree with updated terms, you must stop using the platform and may request account closure in accordance with Section 11.

q89 recommends reviewing these terms periodically, particularly before making deposits or accepting bonuses, to ensure you are aware of any updates that may have been made since your last visit.

14 Contact

If you have any questions about these Terms and Conditions, or if you wish to raise a dispute, request account closure or seek clarification on any platform rule, you can reach the q89 team through the following channels:

• Live Chat: Available 24/7 directly within the q89 app or website. This is the fastest way to get a response.
• Email: [email protected] — for non-urgent queries, account documentation and formal complaints.

q89 aims to respond to all email queries within 24 hours during standard operating days. Live chat responses are typically immediate. For urgent issues relating to account security or suspected unauthorised access, please use live chat for the fastest resolution.