q89 Privacy Policy

1 Overview

q89 operates as an online entertainment platform providing casino games, live casino, sports betting and slot games to players in Pakistan. In order to deliver these services — including account management, PKR payment processing and customer support — q89 necessarily collects and processes certain personal information about its users.

This Privacy Policy sets out in plain terms what information we collect, the reasons we collect it, how long we keep it, who we may share it with, and what you can do if you want to access, update or remove your information. We take data privacy seriously, and this policy reflects our commitment to being transparent about how your information is used.

This policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy, both of which are part of the overall agreement between you and q89. If anything in this policy is unclear, please get in touch with our support team via live chat — they are available 24/7.

2 What We Collect

The categories of personal information q89 collects depend on how you interact with the platform. The main categories are outlined below:

You are not required to provide all of the above information simply to browse q89. However, creating a registered account, making deposits and requesting withdrawals requires identity, contact and financial information as a minimum.

3 How We Collect Your Information

q89 collects information through three main channels:

• Directly from you: When you register an account, complete identity verification, make a deposit or withdrawal, contact support or update your account settings, you provide information directly to q89.
• Automatically through the platform: When you use the q89 website or app, technical and usage data is collected automatically. This includes your IP address, device identifiers, session data and in-app behaviour. This data is collected through standard logging systems and analytics tools and helps q89 maintain platform performance and detect unusual activity.
• From third-party providers: q89 works with payment processors such as JazzCash and Easypaisa, identity verification services and fraud prevention providers. These third parties may share relevant data with q89 as part of payment processing or verification workflows. q89 only receives information from third parties that is necessary for the purposes described in this policy.

4 Why We Use Your Data

q89 uses the personal information it collects for the following purposes:

• Account creation and management: To register your account, authenticate your identity when you log in, and manage your account preferences and settings.
• Processing deposits and withdrawals: To facilitate PKR transactions via JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods — and to maintain accurate transaction records.
• Identity verification (KYC): To verify that you are who you say you are, that you meet the minimum age requirement of 18 years, and that your payment accounts are registered in your own name.
• Platform delivery: To provide access to casino games, live casino, sports betting, slot games and all other platform features you use.
• Customer support: To respond to your queries, resolve disputes, process account closure requests and handle responsible gaming tool activations.
• Fraud prevention and security: To detect and prevent fraudulent activity, multi-accounting, bonus abuse, money laundering and unauthorised account access.
• Responsible gaming: To monitor gaming behaviour and apply any responsible gaming tools you have activated, such as deposit limits or self-exclusion periods.
• Platform improvement: To analyse usage patterns, fix technical issues, test new features and improve the overall player experience on the q89 app and website.
• Communications: To send you important account notifications, transaction confirmations and — where you have opted in — promotional communications about bonuses and offers.

q89 does not use your personal data for any purpose beyond what is described above. We do not sell personal data to advertisers or data brokers.

5 Sharing Your Data

q89 does not sell your personal information to third parties. Your data may be shared only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, bank networks and card payment providers receive the minimum data required to process your PKR transactions securely.
• Identity verification providers: When KYC verification is required, your documents and identity data are processed by a specialist verification service. These providers operate under strict data processing agreements.
• Fraud and security services: q89 uses third-party tools to detect fraudulent activity, suspicious login patterns and multi-accounting. These services process limited technical and account data.
• Technology and infrastructure providers: The platforms and infrastructure that power q89 involve third-party cloud and hosting services. These providers process data on q89's behalf and are contractually restricted from using it for any other purpose.
• Legal requirements: q89 may disclose information if required to do so by law, court order or as part of a legitimate investigation into fraud or financial crime. In such cases, disclosure will be limited to what is legally required.

All third parties with whom q89 shares data are required to maintain appropriate data security standards and to use the data only for the specific purpose for which it was shared. q89 remains responsible for ensuring your data is handled appropriately when working with these providers.

6 Payments & KYC Data

Because q89 handles real PKR transactions, payment and identity data require special attention. Here is how we handle this category of information specifically:

• Payment account references: When you deposit via JazzCash or Easypaisa, q89 records the mobile number associated with that transaction. For bank transfers, relevant account details are recorded for withdrawal matching purposes. Full card numbers are never stored on q89 servers — card payments are handled entirely by the payment processor.
• Transaction records: All deposit and withdrawal transactions are logged with amount, date, time, method and status. These records are maintained for the period required for financial record-keeping and are available to you in your account history.
• KYC documents: When identity verification is required — typically before a first significant withdrawal or if account activity triggers a review — you may be asked to submit a copy of your CNIC or other government-issued ID. This document is processed securely by our verification provider and the result is recorded on your account. Document images are not stored longer than necessary for verification purposes.
• Third-party payment data: q89 does not have access to your full JazzCash or Easypaisa account details beyond what is shared during the transaction flow. Your mobile wallet credentials are never stored by q89.

7 Cookies & Tracking Technologies

q89 uses cookies and similar technologies on its website to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website. Here is how q89 uses them:

• Essential cookies: These are required for the platform to function. They handle your login session, keep you authenticated while you navigate the site and remember your account preferences. You cannot opt out of essential cookies without ceasing to use the platform.
• Analytics cookies: q89 uses anonymised analytics to understand which pages and features are most used, how long sessions last and where technical problems occur. This data is aggregated and does not identify individual players.
• Security cookies: Certain cookies help q89 detect unusual login patterns, bot activity and potential fraud by tracking session behaviour without storing personal identifiers.
• Preference cookies: These remember your display preferences and settings across sessions so you do not have to reconfigure them each visit.

The q89 Android app does not use browser cookies but may use device identifiers and similar technologies for session management and analytics. These function in the same way as described above.

Most browsers allow you to manage or delete cookies through your browser settings. Blocking essential cookies will prevent you from logging into your q89 account. For analytics and preference cookies, you can opt out through your browser without affecting core functionality.

8 Data Security

q89 takes reasonable and appropriate technical measures to protect your personal information from unauthorised access, loss, misuse or disclosure. Security measures in place include:

• Encryption in transit: All data transmitted between your device and q89 servers is encrypted using TLS (Transport Layer Security). This applies to the website and the app.
• Password security: Account passwords are stored in hashed form. q89 staff cannot view your password — only you know it. If you forget your password, it is reset rather than retrieved.
• Access controls: Access to personal data within q89 is restricted to staff who need it to do their jobs. Administrative access is logged and monitored.
• Fraud monitoring: Automated systems monitor account activity for signs of unauthorised access and flag suspicious patterns for review.

While q89 takes data security seriously, no system is completely immune to security incidents. In the event of a data breach that affects your personal information, q89 will notify affected users promptly and take steps to contain and remediate the incident. You can help protect your account by using a strong, unique password and not sharing your login credentials with anyone.

9 Data Retention

q89 retains personal information only for as long as it is needed for the purpose it was collected, or as required by applicable record-keeping obligations. The general principles are:

• Active accounts: While your account is open and active, q89 retains all account, transaction and usage data associated with it.
• Closed accounts: After account closure, q89 retains core account and transaction records for a period consistent with standard financial record-keeping requirements. This is necessary for fraud investigation, dispute resolution and audit purposes.
• KYC documents: Identity documents submitted during verification are retained only for as long as required for the verification purpose and applicable record-keeping obligations, then securely deleted.
• Support communications: Live chat transcripts and email correspondence are retained for a reasonable period to support dispute resolution and quality assurance, and then deleted.
• Analytics data: Aggregated, anonymised analytics data may be retained indefinitely as it cannot be used to identify individual players.

When data is no longer required and the retention period has elapsed, it is securely deleted or anonymised so that it can no longer be associated with your identity.

10 Your Rights

As a q89 player, you have the following rights in relation to your personal information. To exercise any of these rights, contact the q89 support team via live chat or email:

q89 aims to respond to all data rights requests within 30 days. If a request is complex or involves a large volume of data, we will notify you of any extension to this timeframe. There is no fee for exercising your data rights in standard circumstances.

11 Minors

q89 is strictly an 18+ platform. We do not knowingly collect personal information from anyone under the age of 18. If you are under 18, you must not create an account or attempt to use the q89 platform in any way.

If q89 becomes aware that personal information has been collected from a minor — for example through identity verification during KYC — the account will be closed immediately and the personal data will be deleted as quickly as possible, subject to any legal obligations to retain records of the incident.

If you are a parent or guardian and believe that a minor has created a q89 account, please contact our support team via live chat or email immediately so we can investigate and take appropriate action.

12 Changes to This Policy

q89 may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer or applicable requirements. When we make changes, the "Last Updated" date at the top of this page will be revised.

For changes that materially affect how your personal data is used, q89 will make reasonable efforts to notify registered players — for example, through a notification within the platform or app. For minor or clarifying changes, the updated policy will simply be published here.

We recommend checking this page periodically, particularly if you have questions about how your data is handled. Continuing to use q89 after a policy update constitutes your acceptance of the revised terms.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information is being handled, you can reach the q89 team through the following channels:

• Live Chat: Available 24/7 within the q89 app and website — the fastest way to get a response for any privacy query.
• Email: [email protected] — for formal data access requests, deletion requests and written complaints. We aim to respond to all email queries within 24 hours on standard business days.

When contacting us about a data rights request, please include your registered mobile number or username so we can locate your account and process the request efficiently. q89 will never ask for your password in any support interaction.